1. Acceptance of the privacy policy
In order to manage our business and provide you with our Services, we must process your personal information. By using our Services, you confirm that you have read and understood this policy, including how and why we use your information. If you do not wish us to collect or process your personal information in the ways described in this policy, you should not use our Services.
2. What information does BIM One collect about you?
We collect information that can personally identify you, including your name, email address and phone number, when you:
  • create an account;
  • book a demo;
  • subscribe to our newsletter;
  • request to receive important value-added resources (i.e. case studies);
  • request access to the trial version of the API;
  • contact us.
  • We collect additional information that allows us to know how you use our Services. This data includes your language preferences, your country of residence, the name of your employer, your profession and the industry in which you work.

    After creating an account or registering to receive our Services, and with your consent, we collect the following additional information:

  • your subscription packages and payment information;
  • details of the Services you have purchased or are interested in;
  • your communication preferences;
  • records of interactions with you, if any, including service records, correspondence, claim details and their resolutions;
  • the content you have transmitted to us, such as the comments you have posted on our forums.
  • When you make purchases through BIM Track®, we use a payment processing system (Stripe) and do not store credit card or other financial information (other than payment confirmation). We collect your credit card information, as well as your name and billing address that we transmit to the payment processing system to facilitate the transaction. For more information, you can consult the privacy policy of our supplier Stripe.
    We also collect certain information about the Services you use and the way you use them. We use this information based on our legitimate interest in improving your experience and developing better online, mobile and desktop applications.
    This information includes:
    We collect information about how you use our Services. This includes the content you are viewing and navigation time on our Websites, the date and time of access to our applications, the operations performed during their use, your city and your country based on your IP address and information about your browser.
    BIM One uses cookies (small text files stored by your web browser when you visit Websites) and similar technologies to collect and store certain information when you visit our Websites and use our applications.
    We use cookies to allow us to remember your information and settings when you visit our Websites in the future. This will give you faster and more convenient access to our Websites. Persistent cookies allow you to use different features of a website, such as language selection, theme selection, menu preferences, selection of bookmarks, or internal favorites for a Website. By using our Websites, you consent to the use of cookies and other similar technologies.
    You can usually disable cookies in your browser, although each browser is different and this may prevent you from using all the features of our Websites.

    In addition, we use third-party analytics tools, such as Google Analytics, to help us understand how you use our Websites and apps.

    It is important to understand that we associate all the data we collect to your personal account, as stated above.

    Lastly, based on our legitimate interest in protecting our Websites from abusive automated crawling and spam, we also use “Google reCAPTCHA ” (hereinafter “reCAPTCHA”). reCAPTCHA is used to check whether the data entered on our Websites (such as on a signup form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website.
    For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google. The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place. For more information about Google reCAPTCHA, please visit Google’s terms of use and privacy policy.
    3. How does BIM One use your personal information?
    We use your personal data carefully and in a useful manner, including:
  • to verify your identity, to the extent necessary to fulfill our contractual obligations to you;
  • to provide you with the Services, products, support or information you have requested regarding your application, to the extent necessary to fulfill our contractual obligations to you;
  • to send you important information under the contract we have with you;
  • to send you other special offers, promotions, newsletters, surveys or other information that you have agreed to receive, as long as you wish;
  • to support our legitimate interest in better understanding our applications, with the aim of improving them and your experience;
  • to correct problems that arise in our applications to the extent necessary to fulfill our contractual obligations to you;
  • to support our legitimate interest in better tailoring our advertising to your interests;
  • to support our legitimate interest in using automated systems to analyze your data using machine learning and advanced analytics to improve our applications;
  • to support our legitimate interest in preventing and reducing software fraud and piracy.
  • Unless otherwise stated, there is no legal or contractual obligation that requires you to provide this data. However, if you do not provide this data, we may not be able to offer you our Services.
    4. How does BIM One communicate your personal data?
    To provide you with the best possible Services, we collaborate with other service providers. These companies are based around the world and we demand that they protect your privacy. We do not allow them to use your personal data for their own purposes. Our service providers include companies we use for the following purposes:
  • Sales and marketing;
  • Social networks;
  • Communication;
  • Customer support.
  • We may disclose your data in the following circumstances:

  • When you authorize us to do so;
  • To our service providers for the purposes set out in this Privacy policy. We do not disclose your personal data to them for their own purposes;
  • When required by law, for example in response to a subpoena or court order;
  • When we believe, in good faith, that disclosure is necessary to prevent or respond to software fraud or piracy, defend us against attacks or protect the rights, property and safety of BIM One, our customers and the public;
  • When the data no longer serves to identify yourself. This can happen via aggregation, when your data is combined with other data to become a statistic (for example, to create summaries about usage).
  • We may also disclose your personal information, regardless of how we collect it, to a third party in the course of a reorganization or sale of our assets or a corporate entity of our enterprise group or one of its divisions. Any third party to whom these assets may be sold will have the right to continue to use the information you have provided to us, provided we comply with the applicable federal and provincial privacy laws governing such disclosures.
    5. How does BIM One protect your personal information?
    We use a variety of reasonable physical, administrative and technological controls in accordance with industry standards to protect your data from unauthorized access or malicious action, both during its transmission and after its reception.
    In fact, BIM One systematically encrypts all communications over the Internet using Transport Layer Security (TLS) technology. In addition, your account information (BIM One and BIM Track®, if applicable) is password protected. It’s important to protect yourself from unauthorized access to your accounts and information by carefully choosing your passwords and keeping your passwords and computer secure, for example by logging out after using our applications.
    Finally, access to your personal information is limited to BIM One employees, contractors and agents who need to know this information to perform their work and to develop or improve our products and Services.
    Unfortunately, no transmission over-the-internet or electronic storage method is perfectly secure. Therefore, while we strive to protect your personal information, we can not guarantee their absolute security.
    If you have any questions regarding the security of your personal information, please do not hesitate to contact us at the following address:
    6. How to access, update and delete your personal information?
    We have various processes in place to ensure that the personal information we hold about you is accurate, complete and up-to-date. You have the right to access, update, delete, receive a copy or restrict the use we make of your personal information. When we process personal information with your consent, you have the right to withdraw your consent at any time.
    To manage, modify or limit your personal information, log in to your BIM Track® account. You can also request a copy or deletion of your personal information by contacting us. When deleting, however, please note that we may retain certain information about you for commercial, legal, and internal purposes, such as fraud prevention, in accordance with applicable laws.
    When we use your personal information for the purpose of direct marketing, you may still object to it by using the link to unsubscribe from these communications. At any time, you can also change your communication preferences for BIM Track® offers.
    Finally, as long as you use BIM Track®, we will be able to send you notification emails about the use of the service. You can always change your communication preferences for these notification emails in your BIM Track® profile. However, since some of these emails are critical to BIM Track®, you can not completely unsubscribe unless, of course, you ask us to close your account.
    7. What are BIM One’s practices for storing and keeping personal information?
    We store your personal information and content on the servers of our service providers. Our service providers have servers in various locations around the globe. The personal information in your BIM Track® account is primarily stored in Canada while the data we use for marketing purposes may be transferred and stored in various countries.
    We will retain your personal information as long as necessary to provide you with the applications you use and to comply with our legal obligations, if any.
    8. How does BIM One protect children’s data?
    At BIM One, we place a high value on the privacy of children and the protection of their personal information. All our Websites, applications and Services are intended and designed for adults. We do not knowingly collect personal information from children in connection with our Services.
    9. Is the personal information you provide to us disclosed publicly?
    Your personal information is not disclosed publicly. The information in your BIM Track® account is potentially available to members of your work teams, while the information we collect for marketing purposes is used by our employees, contractors and agents who need to know this information to perform their work and to develop or improve our products and Services.
    10. Will there be any changes to this privacy policy?
    If and when our way of processing your personal information changes, we will make sure that you are aware of it by updating this Privacy policy. In the event of changes, we will specify this at the top of our Privacy policy, and we will notify you of the latest update. If we have your email address, we will also email you a notice regarding the update.
    11. How to contact us?
    You can contact us with any questions regarding your personal information at the email address: You can also write to us at the following address:

    Virtual Construction and Technology BIM One Inc.
    8149, rue du Mistral, bureau 200
    Lévis, Canada, G6X 1G5